Call the card's customer service department. For help redeeming reward points, you can contact your credit card’s customer service line. Most rewards programs will allow you to redeem your points over the phone. The representative can let you know your available point balance and what rewards are available to you.What are Citizens Bank?
Citizens Bank is one of the oldest and largest financial services firms in the United States. Headquartered in Providence, Rhode Island, where its roots date back to 1828, Citizens offers retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions.