Keyword Analysis & Research: outages meaning bpo


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What is outage?

an interruption or failure in the supply of power, especially electricity. the period during which power is lost: a two-hour outage on the East Coast. a stoppage in the functioning of a machine or mechanism due to a failure in the supply of power or electricity. the quantity of goods lost or lacking from a shipment.Compare innage (def. 1).

What is BPO meaning?

BPO Meaning (Business Process Outsourcing) Business process outsourcing is the order of the day and is one of the most rapidly growing fields.

What are the different types of outsourcing in BPO?

BPO is typically categorized into back office outsourcing, which includes internal business functions such as human resources or finance and accounting, and front office outsourcing, which includes customer-related services such as contact centre (customer care) services. What are the different types of outsourcing?

What is meant by the term'shrinkage'in BPO?

Shrinkage is the percentage of employees who are not present to take calls in particular time or day. There are two types of shrinkage in BPO - Planned Shrinkage & Unplanned Shrinkage. Planned Shrinkage include Week Offs and Leaves & Unplanned Shrinkage include Absenteeism and Half day.

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