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What makes a good KPI? A business’s ability to track its progress towards a goal is only effective as the quality of its KPIs. Using the “SMARTER” framework, a good KPI should have the following qualities: Specific: A KPI should be a detailed, simple and clear description of what exactly you want to achieve. For example, “Improve customer satisfaction” is too broad.Why are KPIs so important?
Why are KPIs so important? KPIs are more than numbers you report out weekly - they enable you to understand the performance and health of your business so that you can make critical adjustments in your execution to achieve your strategic goals. Knowing and measuring the right KPIs will help you achieve results faster.What is the history of KPI's?
KPI History KPIs have a long and illustrious history. While no one knows the exact origins, it is believed that the emperors of the Chinese Wei Dynasty (3rd century) rated the performance of members of their family in the first known instance of rudimentary KPI usage.