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Frequently Asked Questions

Who is CenterPoint Energy?

CenterPoint Energy, Inc., headquartered in Houston, Texas, is a domestic energy delivery company that includes electric transmission & distribution, natural gas distribution and energy services operations. With more than 9,600 employees, CenterPoint Energy and its predecessor companies have been in business for more than 140 years.

How do I sign up for CenterPoint Energy's average monthly billing plan?

CenterPoint Energy customers may also sign up for an Average Monthly Billing Plan, which spreads natural gas costs throughout the year to help manage winter payment peaks. Customers can sign up at CenterPointEnergy.com/MyAccount or by calling 800-245-2377.

How do I report a gas leak to CenterPoint Energy?

Payment Address: CenterPoint Energy, Inc. P.O. Box 4583. Houston, Texas 77210-4583. Send an email. Houston, Texas - Natural Gas. Customer Service: 713-659-2111 or 800-752-8036. Report a Gas Leak: 713-659-2111 or 888-876-5786. Call Before You Dig: 811.

How do I enroll in CenterPoint Energy's home weatherization program?

Customers can enroll for free on www.centerpointenergy.com or by calling 1-800-227-1376. Home weatherization: CenterPoint Energy's home weatherization program helps qualifying Ohio customers implement energy efficiency improvements to their homes at no cost. Households must fall within 300 percent of federal poverty guidelines to apply.

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