Keyword Analysis & Research: bbb file a complaint

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Frequently Asked Questions

How does BBB handle complaints?

BBB handles complaints regarding any business, whether or not the business is a BBB Accredited Business. BBB also accepts complaints against charities and non-profit organizations. BBB primarily handles complaints relating to marketplace transactions for customers who want a resolution, such as a refund, a repair, or a replacement.

How long does it take to file a BBB complaint?

Complaints are generally closed within 30 days. Complaint is filed. BBB works to get the complaint processed within two business days. Business will be asked to respond in 14 calendar days from the date you filed the complaint. If a response is not received, a follow-up letter will be sent to the business.

How do I file a complaint with the Better Business Bureau?

Via Better Business Bureau’s website – file a complaint. Or by submitting a written letter of complaint to your BBB (please include your name, address and phone number, the company’s name, address and phone number, a brief summary of the issue, and your desired resolution. You can find your BBB via the directory.

What are the BBB national complaint acceptance guidelines?

The consumer should have contacted the business at least once to resolve the issue (this is not required but encouraged). The complaint must meet BBB National Complaint Acceptance Guidelines. BBB handles disputes that relate to marketplace issues experienced with the services or products a business provides.

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